Facilitating Heartstorming

Roger Greenaway in his model of Reviewing includes an exploration of Feelings as an integral part of understanding what has happended or is happening within a team or organisation at any given time and how to learn from it. When we train people in the skills of facilitation, often the idea of giving people a chance to air their feelings evokes fear and dread in the facilitators themselves, with images of the ´lid coming off the can of worms´ being the most common. 

Surfacing emotion needs a safe enviroment with the commitment to support whatever emerges. The systematic approach to review - Describing Facts and Information, Sharing Feelings, Digging for Findings and Determining Futures allows for connections between what happened, the prevailing feelings and sense meaking through findings. There are many tools to support connecting with feelings, here are some simple sentence starters to unlock the heart...

I love it when.....

I get frustrated when....

 

My greatest fear is.....

I am hopeful that....

I feel powerless when...

 

I am encouraged by....

Surfacing feelings, good, bad or ugly can help indivudals and teams to build empathy through sharing impacts and experiences, create connections between what happens and how people and systems work to undermine or limit performance and then move forward together to identify what they and others can do to contribute to effecting changes. If you are thinking its time to get to the heart of matters, then use your head and facilitate heartstorming. 

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